The Wardrobe Workshop Terms & Conditions for Buyers
1. These terms
1.1. What these terms cover. These are the terms and conditions on which we supply any of the products (Products) listed on our website www.the-wardrobe-workshop.com (our site) to you. By ordering any Products, you agree to be bound by these terms and conditions.
2. Information about us and how to contact us
2.1. We are THE WARDROBE WORKSHOP LTD a company registered in England and Wales. Our company registration number is 11215776 and our registered office is at Flat 5 Times Apartments, 230-234 Brixton Road, London, United Kingdom, SW9 6AH.
2.2. How to contact us. You can contact us by telephoning our customer service team at +44 07760263207 or by writing to us at email@example.com or to the postal address Flat 5 Times Apartments, 232 Brixton Road, SW9 6AH.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2.5. When we refer to “we”, “us” or “our”, we mean The Wardrobe Workshop Ltd. Where we refer to “you” or “your” we mean you, the person using the services.
3. Our contract with you
4. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
4.1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5. Our Status
5.1. Please note that we accept orders as agents on behalf of third party sellers and not as the principal, subject to these Terms. You acknowledge therefore that we act as an agent for an unnamed principal.
5.2. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that Products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
6. Import Duty
6.1. If you order Products from our site for delivery outside the UK, shipping costs are extra (unless we have agreed otherwise in writing). The Products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
6.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
7. Our Products
7.1. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images.
7.2. The packaging of the Products may vary from that shown in images on our website.
8.1 The costs of delivery will be as displayed to you on our website. Our delivery costs will vary according to the type of Product, weight of the item and country of destination.
8.2. During the order process we will let you know when we will provide the Products to you with a delivery date, which will be within 30 days after the day on which we accept your order.
8.3. It is your responsibility to rearrange delivery with the courier if you are unavailable to receive the Products on the delivery date at no additional cost to us.
8.4. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
9. Your rights to end the contract
9.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your Products. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
9.2. To cancel your order, you must inform us in writing using the Model Cancellation Form contained on the end of this agreement. If you have received the Products before you cancel your order then you must also return the unused product(s) to us immediately, in the same condition in which you received them and in the same packaging, and at your own cost and risk. You must send them by courier or other form of secure and insured carriage. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
9.3. Once you have notified us that you are cancelling your order, and we have either received the Products back or, if earlier, received evidence that you have sent the Products back, we will refund any sum paid by you within 14 calendar days.
9.4. We may make a deduction from your refund for any loss in the value of the Products supplied if the loss is the result of unnecessary handling by you (for example using or wearing the Products prior to cancellation).
10. Risk and Ownership
10.1. The Products will be at your risk at the time of the delivery.
10.2. Ownership of the Products will only pass to you when you receive full payment of all sums due in respect of the Products, including delivery charges.
11. Price and payment
11.1. The price of the product (which includes VAT) will be the price indicated on our website from time to time, except in cases of obvious error.
11.2. These prices include VAT, if applicable, but exclude delivery costs out of the UK, which will be added to the total amount due.
11.3. Prices in our website are liable to change at any time, but changes will not affect orders in respect of which we have already confirmed your order.
11.4. Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
11.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
11.6. Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order. We will not dispatch any orders unless your credit or debit card payment has been authorised by the relevant card merchant.
12. Refunds Policy
12.1. When you return a Product to us:
a) because you have cancelled the contract between us within the seven-day cooling-off period (see clause 9.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product. All returns should be made in its original packaging. We must receive your return within 5 working days of the return being accepted.
b) for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and, where you have a valid claim, will notify you of your refund via e-mail within a reasonable period of time, usually within 30 days.
12.2. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
12.3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
13.1. As the Products are usually pre-owned, all are sold on an ‘as seen’ basis, based upon the descriptions and images appearing on our website. You acknowledge, however, that such Products may show signs of wear and usage, as is typical of pre-owned items.
13.2. All the Products sold in our website have been subject to certification and inspection to determine that the Product is not a fake item.
13.3. Our liability for losses you suffer as a result of this agreement is strictly limited to the purchase price of the Products you purchased.
13.4. This does not include or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13.5. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
14. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. How we may use your personal information
15.1. To register, we will need your name, email, phone number, home address and billing addresses so that payments can be made and taken, for listing fees and final purchase price fees and payments. Saved card details will never be shared with third parties. We may also obtain information as a result of authentication or identity checks.
15.2. We will only use your personal information for making and receiving payments and managing your account. Your personal info may also be checked with credit agencies to prevent fraud and when legally necessary, we may disclose your info to a relevant regulatory body. We may also use your information to send you marketing updates, but only if you are in agreement with this. We may use personal information for internal marketing, demographic studies, to keep The Wardrobe Workshop the best it can be. At all times, you may choose to opt out of receiving marketing emails and/or sms from us.
15.3. You have the right to access, modify, rectify and delete any data relating to you. To exercise this right, please contact our customer service team at +44 7760263207 or by writing to us at firstname.lastname@example.org or to the postal address Flat 5 Times Apartments, 232 Brixton Road, SW9 6AH.
All notices given by you to us must be given to The Wardrobe Workshop Limited at email@example.com. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
17. Transfer of Rights and Obligations
17.1. The contract is binding on our respective successors and assigns.
17.2. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
17.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
18.1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
19. Force Majeure
19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks;
f) the acts, decrees, legislation, regulations or restrictions of any government.
19.3. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
21. Entire Agreement
21.1. These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract.
21.2. We each acknowledge that, in entering into a contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that contract or not) other than as expressly set out in these Terms.
21.3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.
21.4. Nothing in this clause shall limit or exclude any liability for fraud.
22. Our right to vary these terms
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you order the Products, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
23. Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out or in connection with them (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.